Capy Pool LLC (“Capy Pool”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you provide through our website, forms, and communication channels. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or communicate with us, including through SMS messaging services.
- Information We Collect
We may collect personal information that you voluntarily provide to us, including:
- Full name
- Email address
- Phone number
- Service address
- Appointment details
- Information submitted through contact forms
- SMS communication preferences
We may also automatically collect limited technical information such as browser type, IP address, pages visited, and device information for analytics and security purposes.
- How We Use Your Information
We use the information we collect to:
- Provide pool cleaning, maintenance, and repair services
- Schedule appointments and send reminders
- Respond to inquiries and customer support requests
- Send estimates, invoices, and service-related notifications
- Improve our website and customer experience
- Communicate important updates regarding services
- Send SMS notifications after receiving consent
- SMS Communications
By providing your phone number and opting in through our website or forms, you consent to receive SMS messages from Capy Pool LLC regarding:
- Appointment confirmations
- Scheduling updates
- Technician arrival notifications
- Customer support communications
- Estimates and invoices
- Service-related updates
Message frequency may vary depending on your interactions and scheduled services. Message and data rates may apply.
You may opt out of SMS communications at any time by replying STOP to any message. For assistance, reply HELP or contact us at hello@capypool.com or +1 (972) 850-7665.
- Information Sharing
Capy Pool LLC does not sell, rent, trade, or share your personal information, including SMS consent or phone numbers, with third parties or affiliates for marketing or promotional purposes.
No mobile opt-in data will be shared with third parties or affiliates for marketing or promotional purposes. All categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We may share information only with trusted service providers necessary for operating our business, processing payments, hosting our website, or complying with legal obligations.
- Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, misuse, disclosure, or alteration. However, no internet transmission or electronic storage system is completely secure, and we cannot guarantee absolute security.
- Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve website performance, analyze traffic, and enhance user experience. You may disable cookies through your browser settings, although some features of the website may not function properly.
- Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of external websites.
- Your Rights and Choices
You may request access to, correction of, or deletion of your personal information by contacting us directly. You may also opt out of marketing communications at any time.
- Children’s Privacy
Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children.
- Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated effective
Terms and Conditions
By opting in to receive SMS communications from Capy Pool LLC, you agree to receive text messages related to appointments, scheduling updates, customer support, estimates, invoices, and service-related notifications.
Message frequency may vary depending on your interactions and scheduled services. Message and data rates may apply.
You may opt out of receiving SMS messages at any time by replying STOP to any message. For assistance, reply HELP or contact us at hello@capypool.com or +1 (972) 850-7665.
Capy Pool LLC does not sell, rent, or share your personal information or SMS consent with third parties or affiliates for marketing purposes.